Monday morning chicken and egg

It's monday morning just before 7 AM, the sun is just coming up when I am reading my work emails. One email from an analyst in which he tells me: "it's really difficult to write a report on IMS end user services". Shouldn't this be the easiest thing to do? The reality is that in fact, it's probably easier to write about server-server interfaces and signalling compression than it is on end user services, as the first two topics have been well documented and thought of by the industry, but the latter not. AMAZING.

Since we are "client" experts, each time we discuss with larger infrastructure vendors, 2 out of 3 times we start with getting a list of questions in an email regarding our clients. Most often, the last question is, "oh, by the way, what does your client actually do?".

Obviously, a successful IP communications user experience needs both excellent clients as well as working infrastruture. Each time we "preach" our focus on user experience and how the whole industry should first look at the end user, and then on the technology behind it we get the same remarks "it's a chicken and egg problem on which one is needed first". I don't care if the chicken or the egg was first, I just want every individual and the whole industry as a whole to first think more about what end users really want rather than specifying server-server interfaces. The chicken and egg problem for me is in this case solved.