The Whole Product

I am at an airport in Europe (as usual) and it seems my office starts to look a lot like it has 4 exit windows, a lavatory in the back and front etc...Anyway, since I'm traveling much, I have a lot of communication needs in between flights. It's easy to take a laptop with you, but it's not easy to sit down, open your laptop, configure the wifi, pay etc.

The convenience of use is one critical issue with IP Communications. Obvisouly, it's now easy to make phone calls from your PC. However, you don't want all other passengers to hear about this, and you really don't want to look too much like a geek and wear a wired headset (yes in the office it looks good because your boss thinks you are working). Therefore, I carry a Bluetooth headset and a Bluetooth conferencing unit.

Now with my business background, I have always learned to think about the Whole product and not just about the product. So obviously we want to make sure that in our IP Communciations clients, we can connect seamlessly to these peripheral devices so I can make VoIP calls easy. Obviously, the Bluetooth people and hardware manufacturers do NOT think of making this easy.

I had to manually download and pay for Bluetooth software that allowed me to operate my laptop in Headset profile......ok.....

Then you are limited by having one device connected at the same time. This is an extremely STUPID design from the Bluetooth people, as obvisouly I want to make my communication needs easy, and use the Headset for my PC and Mobile at the same time. Obvisouly, they did not think of this, and once again this limits users' communication capabilities, revenue for the operators, and a bad user experience.


It's about the WHOLE product guys....