CONVERGENCE. OF WHAT AND FOR WHOM?

There are a million ways in which the word "Convergence" is explained in the IP Comms industry. Wikipedia has the following to say: The term convergence is commonly used in reference to the synergistic combination of voice (and telephony features), data (and productivity applications) and video onto a single network. These previously separate technologies are now able to share resources and interact with each other creating new efficiencies. http://en.wikipedia.org/wiki/Technological_convergence

Great! More technologies merge to make more complex technologies. Where's the end user in this definition?

There is not one "Convergence". It's multiple trends happening at the same time, devices, networks, industries, user behaviour and expectations. I can come up with one definition that encompasses all of the above, but maybe you can give me a hand and tell your definition, so leave a comment. I'll publish mine later.